Proven Enterprise Technology Solutions That Drive Real Results
A technology consultation firm
Our Key Services
Empowering your business with end-to-end IT solutions, from secure cloud migration to advanced cybersecurity.
Cybersecurity Solutions
Robust security protocols ensuring regulatory compliance
Disaster Recovery Planning
Fail-safe systems for uninterrupted business continuity
Automation Engineering
Advanced automation technologies streamlining business processes
Cloud Migration Services
Seamless transition to cloud platforms with minimal disruption
Network Framework Upgrades
Scalable, high-performance network design and implementation
Proven Solutions, Measurable Results, Enterprise-Level Impact
ServiceNow. Transforming Customer Experience at Scale
Challenge:
Our Solution:
A leading enterprise software company struggled with user experience issues that hurt customer satisfaction and support efficiency.
We led a UX improvement initiative to enhance communication, optimize processes, and empower teams by creating customer-friendly templates and training over 250 Technical Support Engineers.
Results:
Server Uptime
+30%
Client Retention
25%
Hour Resolution
+20%
Financial Services
Robust security measures protect financial data through custom software and automation, speeding up client deployment and ensuring compliance.
Retail
Boost customer experience with our reliable IT infrastructure, drawing on our success in creating tech solutions that drive business growth and efficiency.
Public School Systems
IT support for educational settings, managing over 2,500 devices, network infrastructure, and providing desktop/laptop and smart device assistance.
Manufacturing
Targeted solutions including automation system integration, production downtime management, and cloud infrastructure.
Healthcare
Secure IT systems compliant with HIPAA and regulatory standards including access control, IP based camera surveillance, and endpoint management.
Affordable Technology Solutions for Every Budget
Basic
$
2.500
/ month (USD)
Ideal for: Small manufacturing companies (10-25 employees) establishing reliable IT foundations
Recommended
Remote technical support and troubleshooting
System monitoring and basic maintenance
Email and productivity software support
And more features...
Standard
$
4.500
/ month (USD)
Ideal for: Growing manufacturing companies (25-50 employees) requiring proactive IT management
Optimal
Everything in Basic Support Package
Automated backup management and testing
Network infrastructure optimization
And more features...
Premium Plan
$
7.500
/ month (USD)
Ideal for: Established manufacturing companies (50+ employees) requiring enterprise - level strategic IT partnership
Recommended
Everything in Basic Support Package
Proactive system monitoring with automated alerts
Dedicated account management with monthly strategy sessions
And more features...
What Our Clients Say About Working With CNS
Rochelle Govert
Operations Manager
"CNS delivered exactly what we needed by introducing cloud-based infrastructure and custom applications, which enabled us to increase revenue that scaled our business to 6 figures."
Increase Revenue
up to 35%
Cloud-Based
Infrastructure
Growth
Revenue
Christopher Flynn
VP, Employee Technology Enablement
"The team at CNS was professional and thorough. Their expertise allowed us to expand our Application Support operations by 25 members and increased deployments by 300%."
Increase Deployments
300%
Operations
Deployments
Professionalists
IT Support
Brandon May
Director, UX Technical Support Engineering
“CNS completely transformed our Customer Experience Ambassador program. The reduction in escalations has made a significant impact on CSAT improving to 9.24 from 7.3.”
Escalation Reduction
to 9.24
Escalations Reduction
Service
IT
Engineering
FAQ. Quick Assistance
Find quick answers to common questions about our services, processes, and support — everything you need to get started with confidence.
We're a technology consultation firm, not just a repair shop. We start by understanding your business needs, then design comprehensive solutions. While others just fix what's broken, we prevent problems and improve your entire technology environment.
Yes! We provide consultation and support services nationwide. Many services can be delivered remotely, and we travel for larger implementation projects.
Our comprehensive assessment includes evaluation of your current hardware and software, security analysis, workflow efficiency review, and strategic recommendations for improvements. You'll receive a detailed report with prioritized recommendations and budget estimates.
Your Trusted Technology Partner Since 2015
Cool Network Solutions was established in 2015 with a simple belief: technology should improve everyday life through unique and diverse solutions.
What started as helping friends and neighbors with computer problems has grown into a comprehensive technology consultation firm serving businesses, schools, and organizations across multiple markets.
