Proven Approaches, Real Results, Influence on a Large Scale
ServiceNow. Transforming Customer Experience at Scale
Challenge:
Our Solution:
A leading enterprise software company struggled with user experience issues that hurt customer satisfaction and support efficiency.
We led a UX improvement initiative to enhance communication, optimize processes, and empower teams by creating customer-friendly templates and training over 250 Technical Support Engineers.
Results:
Customer Satisfaction
+30%
Escalations Reduction
25%
Faster Resolution Time
+20%
GoodLeap: Revolutionizing Development Operations Through Automation
Challenge:
Our Solution:
A rapidly growing fintech company's development team faced significant operational bottlenecks constraining productivity and limiting scalability across multiple cloud environments.
We implemented a comprehensive Python and JavaScript automation initiative spanning three years, including automated API configurations, cloud environment management, and cross-functional collaboration frameworks.
Results:
Deployed Solutions
1,000+
Reduced Human Error
by 20%
Enhanced Productivity
+30%
Greenway Cleaning Services: Digital Transformation Driving Revenue Growth
Challenge:
Our Solution:
A growing cleaning services company faced critical operational bottlenecks that were severely limiting revenue potential and growth capacity through legacy infrastructure and manual processes.
We implemented a comprehensive digital transformation strategy built on cloud-based infrastructure implementation and customized application development using tailored workflow automation to streamline operations.
Results:
Revenue Increase
+23%
Manual Task Reduction
up to 60%
Real-Time Analytics
+30%
Digital Silk Partnership: Strategic Brand Development & SaaS Enhancement
Challenge:
Our Solution:
CNS needed strategic digital partnership for comprehensive brand development and SaaS application enhancement to our Level platform.
Collaborated on a full-scale branding strategy initiative including brand research, competitive positioning analysis, consumer trend evaluation, and brand foundation development (mission, vision, values, and positioning).
Results:
SaaS Application Enhancement
+25%
Comprehensive Brand Development
100%
Leveled Market
Success
+20%
Incrementum Digital Collaboration: Advanced Mobile SaaS Development
Challenge:
Our Solution:
CNS required specialized mobile app development expertise to bring our zero-based budgeting SaaS platform to mobile users across iOS and Android platforms.
Established strategic development partnership focusing specifically on mobile app development and implementation, leveraging blockchain technology expertise for enhanced security and functionality.
Results:
Developed and Launched Applications
100%
Expanding Market Reach
+27%
Expanding User Accessibility
+20%
FAQ. Quick Assistance
Find quick answers to common questions about our services, processes, and support — everything you need to get started with confidence.
We're a technology consultation firm, not just a repair shop. We start by understanding your business needs, then design comprehensive solutions. While others just fix what's broken, we prevent problems and improve your entire technology environment.
Yes! We provide consultation and support services nationwide. Many services can be delivered remotely, and we travel for larger implementation projects.
Our comprehensive assessment includes evaluation of your current hardware and software, security analysis, workflow efficiency review, and strategic recommendations for improvements. You'll receive a detailed report with prioritized recommendations and budget estimates.